Campuswide Replacement: Cisco Phones

The University of Florida is undergoing a campuswide initiative to replace obsolete Cisco phones.

The Cisco phone models listed below will no longer be supported on UF’s network after Dec. 31, 2026 and must be replaced or removed.

• 3905
• 6901
• 79XX Series (7906 - 7975)
• 8831
• 8945, 8961
• 9951, 9971

Phone Replacement 

Options Available

UFIT supports a wide range of telephony endpoints, including multiple-line devices, key expansion-modules, conference units and softphones.

1. Get started with Webex softphone
   • The Webex Softphone client can be installed on desktop or mobile devices at no cost. This software-based phone works on the devices you already have.
     
     
2. New Cisco 98XX hardphones for purchase
   • See the VOIP page for Cisco 98XX series models and pricing information
   • Physical phones my take up to 90 days to arrive from the vendor. New phones should be purchased as soon as possible to avoid service disruption. 

 A list of the latest supported devices can be found on the Device List.

Replacement Process

To begin the Webex and telephone bulk ordering process:

1. Departmental IT should complete the Telephone Bulk Template spreadsheet per Chartfield string purchase.
2. Submit the completed spreadsheet via a Communications Support ticket. 

Single Phone Orders

Departments needing to purchase individual phone orders are encouraged to do so via myUFL Marketplace. If you find a hardphone at a lower cost from a different vendor that provides the same level of support, UFIT will need to review the device(s) to ensure network compatibility. Phones purchased without UFIT's review may not be compatible with UF's network and may not be eligible for technical support. 

Please submit a Communications Support ticket to review network compatibility prior to purchase. 

Phone Inventory Search

You can use the following link to search your department’s phone inventory to identify phones that need replacement: Microsoft Teams - Phone Inventory Search.

Removal of Obsolete Phones

Campus IT support is responsible for retrieving their unit’s phones and disposing of them appropriately. They must follow these guidelines:

• Departments are responsible for removal of EoS phones from the network.
  • End-of-Support (EoS) phones are obsolete and pose a security risk to the university.
• EoS phones should be sent to UF surplus for recycling or disposal; they should not be swapped, donated or resold.
• When a device is disposed of, units should submit a ticket to the Communication Support team in order to remove the device’s number from the department’s account.