IT Service Management

IT Service Management

The ITSM (IT Service Management) service provides a structure for putting people, processes, and technology together to work proficiently, offer superior services and deliver outstanding customer service.

Change/Configuration Management


2016 ITSM Value Report

The Service Management team has compiled a year in review report that shows their activities for 2016. Learn More

See what users are saying about myIT

UFIT users were asked to share their input on the the value myIT has brought to UF. Learn More

How Do New Employees Access myIT?

If you have new employees that need access to myIT, they must complete the following courses before a security role can be requested for them. Learn More