Configuration Management
ITIL defines Configuration Management as the process responsible for maintaining information about Configuration Items required to deliver an IT Service, including their relationships. This information is managed throughout the Lifecycle of the CI. Learn More
Change Management
According to ITIL, a change is the addition, modification or removal of anything that could have an effect on IT services. This can include changes to architectures, processes, tools, metrics and documentation, as well as changes to IT services and other configuration items. Learn More
Restrictive Change Window (RCW)
All production services and applications should follow the RCW change request exception process to ensure system availability during the most critical dates of the academic calendar. Learn More