Third-Party SIP Devices

Third-party SIP endpoint devices are generally not permitted on the UF network because of security concerns and support costs. Any exception requires approval from UFIT Telecommunications. If a UF department needs a custom third-party SIP endpoint connection for an application not covered by supported enterprise offerings, it may request an exception by following the procedure in this document.

All third-party SIP devices are subject to the following conditions:

• Exception requests must comply with UF’s Risk Management Policy and include a risk assessment.
• The requesting UF department must obtain direct vendor support for the device and is fully responsible for deployment, maintenance, and troubleshooting of the endpoint device.
• UFIT does not guarantee functionality and provides only best-effort support for third-party SIP endpoints.

Endpoint devices are defined as single-line hardware or software devices that register to the UF telephone system (Cisco UCM) using the phone type “Third-party SIP Device.” SIP devices that require gateway or trunk configuration are not considered endpoints and are not allowed in the UF Telephone system.

Third-Party SIP Device Exception Request Procedure

1. The customer confirms with the vendor that the SIP endpoint is supported with Cisco Unified Communications Manager (CUCM).
2. The customer obtains CUCM configuration documentation from the vendor.
3. The customer submits a UFIT Risk Assessment request.
4. The customer opens a UFIT Service Request and includes
   • Vendor configuration documentation
   • Risk Assessment intake number
   • Third-Party SIP Third-Party SIP Request Form
5. If approval is granted, UFIT will provide the endpoint configuration information, including the phone number, authentication credentials (user ID and digest credentials), and SIP proxy address.