Softphone Services via Webex
The University of Florida has transitioned the softphone service from Cisco Jabber to Webex. Webex is a softphone solution that provides telephone services via a software client on your computer or mobile device.
Cisco Webex provides softphone, voicemail, video, presence, instant messaging, desktop sharing and conferencing services from a single client. Webex is fully integrated with UF's existing telephone and videoconferencing services, providing full access to your work phone’s capabilities, voicemail, personal and group videoconferences, from any device and any location.
Webex requires specific user device configuration in order to function. If you're interested in using Webex, please follow the steps outlined on the Get Webex webpage.
The client is available for Windows, MAC, iPhone, iPad and Android devices. Go to the Get WebEx webpage to download the client.
Note: Cisco Jabber has been discontinued and is no longer supported. All previously configured Cisco Jabber softphones have been provisioned in the Webex service. Please follow the steps in the Get Webex page to make the transition.
WebEx Frequently Asked Questions
For new softphone service requests, please submit a ticket.
Coordinate with your local IT support to obtain the Webex desktop client.
Once the client is installed, follow the detailed setup steps on the Get Webex webpage
Cisco Jabber has been discontinued and Webex softphone is the new softphone client at UF. If you're currently running Cisco Jabber, contact your local IT support to obtain the Webex client. Once installed, you should start using the Webex client.
The Jabber client can be uninstalled simultaneously while installing Webex on mobile and desktop devices, allowing you to smoothly transition to Webex.
Once you are familiar with the Webex client and added your contacts, you may proceed to uninstall the Jabber client.
Contacts are not imported from Jabber and you will need manually to recreate your contacts.
Yes, the Webex app must always be running to receive calls. This is also the case when using the Teams Plugin.
Yes, you can place emergency 911 calls using the Webex app on your desktop computer.
It is critical that you verify your location information is accurate before an emergency occurs. Follow the directions in the Webex E911 page to configure and verify your location.
Note: E911 service is only available in the Webex app. Cisco Jabber has been discontinued and does not support E911. If you are still using Jabber, please migrate to the Webex app as soon as possible
No, the VPN client is not required. Webex works on and off UF property, with or without the UF VPN.
However, you may need to use the VPN to use client to use it in conjunction with other UF applications, such as the Finesse Contact Center application.
UF's licensing agreement only provides Basic Meeting licenses, which limit video meetings to 40 minutes and a maximum of 100 participants. For longer or larger video meetings, please use a UF-licensed meeting service such as Zoom or Microsoft Teams.
While you may use additional features like messaging and calendaring, the primary purpose of Webex is to serve as a softphone client for telephone services.
If you're not able to log into Webex, your Active Directory account is likely not in the correct Organizational Unity. Your Department IT support can verify the location or you can open a support request with the Communications Support team.
If you are signed into Webex, but do not have telephone services, confirm your personal telephone number is configured for softphone services. Please open a support request with the Communications Support team.
If your phone services stop working or show a status of 'connecting,' please restart the client. If restarting the client doesn't resolve the issue, select the Sign Out option from the menu, and sign in again. If this does not resolve the issue, you may open a support request with the Communications Support team.
For IT Staff
In order to begin the Webex and telephone bulk ordering process, units should complete one Telephone Bulk Template spreadsheet per Chartfield string purchase and submit it via a Communications Support ticket.