Softphone (Webex)

The University of Florida has transitioned the softphone service from Cisco Jabber to Webex. Webex is a softphone solution that provides telephone services via a software client on your computer or mobile device.

All previously configured Cisco Jabber softphones have been provisioned into the Webex service and Jabber users may begin using Webex at any time. All Cisco Jabber softphones will be disabled after Dec. 19, 2025.

Additionally, the Cisco phone models listed below will no longer be supported on UF’s network
after Dec. 31, 2026 and must be replaced or removed.

3905 6901
79XX Series Phones (7906 - 7975)
8831, 8945, 8961, 9951, 9971

Please refer to the Phone Replacement Program page for more information.

UF Support	Webex Guides
Get Webex	Get Started with Webex
Webex FAQ	Webex Supported Calling Features (Unfied CM in Feature Comparison)

How do I get started with softphone services?

For new softphone service requests, please submit a ticket.

How do I set up Webex?

Coordinate with your local IT support to obtain the Webex client.

I’d like a telephony endpoint/handset. What models are available?

UFIT supports a wide range of telephony endpoints, including multiple-line devices, videophones, key expansion-modules and conference units. A list of the latest supported devices can be found on the Device List.

If your department or unit would like to purchase an approved endpoint that is not in stock, UFIT will place the order directly with the vendor. These orders can take up to a month to be fulfilled due to processing time. It is recommended to acquire telephony endpoints that are in stock to avoid delays.

I'd like to review my unit's phone inventory and begin provisioning/ordering. Where do I start?

In order to begin the Webex and telephone bulk ordering process, units should complete one Telephone Bulk Template spreadsheet per Chartfield string purchase and submit it via a Communications Support ticket