Phone Features

Cisco VoIP Phones Call Features

Cisco VoIP Phones Resources

Placing & Answering Calls

Placing a call:

Lift the handset and dial, or
If you have multiple lines, press a line button and dial, OR
Press the New Call softkey located under the screen/display (phone will go on speakerphone) and dial.

To redial the last number you called:

Press the Redial Softkey

To hang up/end call, replace the handset OR:

Press the End Call or Cancel Softkey (located under the screen/display).

Answering a call:

Lift the handset.
If you have multiple lines, lift handset and press flashing red line button

Placing a call on hold:

Press the Hold/Resume Button - The line button flashes green
To resume the call, press the flashing green line button, or
Press the Resume Softkey (located under the screen display) or Press the Hold/Resume Button

Putting a call on speakerphone:

Press the Speakerphone button (it will light green). You can put the handset back on the cradle. To take call off speakerphone, lift the handset (the green light goes out).

Call Waiting (Put a Call on Hold by Answering a New Call):

If you are already on a call and receive a new call, answering the new call puts the first call on hold automatically.
When the second call comes in, press the flashing amber line button OR
Navigate to the new call using the Select/Navigation Button either press Answer or Select Softkey
You can swap back and forth by highlighting the line/caller you want to speak to using the arrows, then press the center select button.

Mute Calls

You can press the Mute Button so callers can’t hear you (but you can hear them). This button can be toggled on and off (when mute is on, button glows red).

Forward Calls

Press the Forward all Softkey (located under the screen display). You will hear 2 beeps
Enter the phone number you want your calls forwarded to
If forwarding off campus dial ”9” in front of number
If long distance Dial ”9”+1+area code +number
To forward directly to voicemail – Press the Forward all Softkey (located under the screen display). Press the Message Button . Look for the Forward All icon next to your line button.
To Cancel call forwarding, press the Fwd Off Softkey (located under the screen display).

Transfer Calls

From a connected call, press the Transfer Button .
Dial the transfer recipient’s phone number.
Press the Transfer Button again (you do not have to wait for them to answer). The transfer is complete.
Note 1: If you want to announce the call to the recipient before completing the transfer, wait for them to answer BEFORE pressing the Transfer button the 2nd time.
Note 2: If you decide you don’t want to complete the transfer AFTER you have dialed the recipient, press the End Call Softkey (located under the screen display), THEN press your flashing line button OR press the Resume Softkey (located under the screen display) to speak to the caller again.
Note 3: If you want to transfer directly into a recipient’s voicemail box press the Transfer Button
Press *(star) and dial the phone number, then quickly press the Transfer Button again so the caller won’t miss the beginning of the recipient’s voicemail greeting.

3 Way Call: Note – Please use instructions below for initiating conference calls

Initiating a Conference Call

From a connected call, press the Conference Button (call will be put on hold and you will hear dial tone)
Dial the next person; when they answer, press the Conference Button to add them to your conference.
To add more participants, press the Conference Button again and repeat these steps (you can conference a maximum of 8). The conference call ends when all participants hang up or initiator presses End Call Softkey.
To remove a participant from conference, press more Softkey, press Details Softkey. Use Select/Navigation Button to select the person, then press Remove Softkey

Note: only the person who initiates the conference call can remove a participant

MeetMe Conference Call

Initiator calls participants and provides Meet-Me phone number and time to call in
It is recommended that initiator forwards their calls to voicemail prior to setting up MeetMe Conference Call to avoid getting an incoming call on private line while conference call is active
To set up conference:
Lift handset, press more Softkey, press MeetMe Softkey
Dial the MeetMe phone number – LCD Display will show Conference
The other participants can now call into designated telephone number given by the initiator
To end conference – press the EndCall Softkey

Call PickUp:

If your phone is a member of a Call Pickup Group, you can answer someone else’s ringing phone. Just lift the handset press more Softkey, press the Pickup Softkey – Your phone will ring, press Answer Softkey or flashing amber line button
If Call PickUp is programmed on a button – Press the flashing amber line button to answer call

Group Call Pickup:

This feature allows you to answer an incoming call from a phone that is not in a Call Pickup Group. Just lift the handset press more Softkey, press the GPickup Softkey – You will hear 2 beeps, Dial the phone number of the phone you want to answer, Your phone will ring, press Answer Softkey or flashing amber line button

Call Park:

This feature allows you to place a call on hold, so it can be retrieved from another phone in the system (for example, a phone in another office or in a conference room). If you are on an active call at your phone, you can park the call to a call park extension by the pressing more Softkey, then press the Park Softkey. The LCD display will show the extension # where the call is parked. If you need to take the call in another room or someone on another phone in your system can then dial the call park extension to retrieve the call. The call will stay parked for 2 minutes. If it is not retrieved it will ring back to the phone that parked it.

Shared Lines:

This feature allows you to use one phone number on multiple phones. If you share a line with your boss, the line button indicates call activity on the shared line:
Flashing amber - Incoming call on the shared line. You or your boss can answer the call.
Solid red line button - Your boss is talking on the shared line.
Flashing red line button - Your boss put a call on hold on the shared line. You or your boss can resume the call.

Distinctive Ring:

This feature allows phone to have a different Ringtone if phone has more than one line
Press Applications Button , press 2 on dial pad for Settings, press Select/Navigation Button in the center to select, press 1 on dial pad for Ringtone, Use Select/Navigation Button to toggle through and play Ringtones, press Set Softkey located under the screen display) to save your choice. Press Exit Softkey to return to main screen
Repeat these steps for other lines on your phone

Speech Connect:

Dial 31010 from voip phone or 273-1010 if calling from off campus

Prompt will ask, “Who would you like to reach” - say the name of the party

You are trying to reach – prompt will search and call number if found

Do Not Disturb: (Note: must be preconfigured on the phone)

To activate do not disturb:
Press the more soft key – you will then see a dnd soft key
Press the dnd soft key –the phone screen will display “dnd is on”
Note: while phone is in this node, if a call comes in the user will hear a beep tone to notify of incoming call
The LCD display will show the calling party’s telephone number and/or calling party’s name
2 soft keys will automatically display – showing both answer and dnd
The user may accept the call by pressing the answer soft key or simply ignore it and the caller will be re-directed to voicemail
Note: if the user presses dnd soft key instead of answer soft key the “do not disturb” feature turns off and the user will be available for calls again
To deactivate do not disturb
Press the more soft key press dnd soft key

Programming Speed Dials: (Note: There are 2 types of Speed Dials)

Phone Button Configurations (Speed Dial Settings) – These will appear under Phone Settings for assignment when you have unassigned buttons on the base of your telephone
Any phone numbers and names you input here will appear on the LCD Display next to the corresponding button that you program
Speed Dials not associated with a phone button – These will also appear under the Phone Settings
Any phone numbers and names you input here will not appear on the LCD Display but will be programmed internally. After programming each Phone Name & Speed Dial - Press Save
There are 199 Speed Dials available for programming
Click on Sign Out (when ready)
To dial an a Speed Dial not associated with a button – (Receiver/Handset must be on the hook)
Example – Speed Dial # 6 is 31234 - Display Text: Telecom
Dial the corresponding Speed Dial (6) on Dial Pad
Press More Softkey
Press Speed Dial Soft Key
As the number begins to ring – Lift handset or leave call on Speaker

Programming Fast Dials – Using Contacts Button

Log on to CCM User: https://iphone.voip.ufl.edu/ccmuser/ (Use Gatorlink Username & Password)

Click on Phone Settings - Click on Phone Contacts
Click on Create New Contact - Enter info (*Display Name)
Enter Phone #s - Options: Work, Home & Mobile
Click on Save - Repeat steps 2, 3 & 4 to add others
When all entries are done - Go to your phone
Press Contacts Button Toggle to Personal Directory - Press Select Button on Select/Navigation Pad
Toggle to Personal Fast Dials & press Select Soft Key
If prompted Userid (Gatorlink Username) & Pin (5 digit phone #)
Enter the info & press Submit Soft Key
Personal Fast Dials will appear on phone screen
Toggle to Unassigned Entry (page 1) - Press Assign Soft Key
Toggle back to Unassigned # - press Assign Soft Key again
Screen will say Enter DN to assign - Key in # previously added to Contacts
Press Update Soft Key - Screen will show Successful Add - press Exit Soft Key
Personal Fast Dials Screen will appear once again – Repeat steps to enter other contacts

Programming Fast Dials – Using the phone

Press Contacts Button Toggle to Personal Directory - press Select Button on Select/Navigation Pad
Personal Address Book appears as a highlighted option - press Select Soft Key to select it
Press Submit Soft Key - then press New Soft Key
Toggle to Nickname - Enter info - then press Phones Soft Key
You will see options for - Home, Work & Mobile - Enter #s
Press Submit Soft Key - Phone should display Successful Add - press Exit Soft Key (Twice)
Toggle to Personal Fast Dials & press Select Soft Key
If prompted Userid (Gatorlink Username) & Pin (5 digit phone #)
Enter the info & press Submit Soft Key
Personal Fast Dials will appear on phone screen
Toggle to Unassigned Entry (page 1) - press Assign Soft Key
Toggle back to Unassigned # - press Assign Soft Key again
Screen will say Enter DN to assign - Key in # previously added to Personal Address Book
Press Update Soft Key - Screen will show Successful Add - press Exit Soft Key
Personal Fast Dials Screen will appear once again - Repeat steps to enter others

To see entries you’ve inserted into your phone as Fast Dials

Press Contacts Button Toggle to Personal Directory - press Select Button on Select/Navigation Pad
If prompted enter Userid (Gatorlink Username) & Pin (5 digit phone #) - press Submit Soft Key
Toggle to Personal Fast Dials & press Select Soft Key - All Fast Dials will appear
Scroll to the # you want to call - press Dial Soft Key to dial the number

Cisco Phones Quick Start Guides

8800 Series IP Phones (.pdf)
8821 IP Wireless Phone (.pdf)
8831 IP Conference Phone (.pdf)
8832 IP Conference Phone (.pdf)
KONFTEL 300Wx - (Wireless Conference Phone) (.pdf)
7832 IP Conference Phone (.pdf)
8800 Series -Telecom IP Phone Training (.ppt)