Phone Features

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Cisco VoIP Phones Call Features

Cisco VoIP Phones Resources

Placing & Answering Calls

Placing a call:

Lift the handset and dial, or
If you have multiple lines, press a line button and dial, OR
Press the New Call softkey located under the screen/display (phone will go on speakerphone) and dial.

To redial the last number you called:

Press the Redial Softkey

To hang up/end call, replace the handset OR:

Press the End Call or Cancel Softkey (located under the screen/display).

Answering a call:

Lift the handset.
If you have multiple lines, lift handset and press flashing red line button

Placing a call on hold:

Press the Hold/Resume Button - The line button flashes green
To resume the call, press the flashing green line button, or
Press the Resume Softkey (located under the screen display) or Press the Hold/Resume Button

Putting a call on speakerphone:

Press the Speakerphone button (it will light green). You can put the handset back on the cradle. To take call off speakerphone, lift the handset (the green light goes out).

Call Waiting (Put a Call on Hold by Answering a New Call):

If you are already on a call and receive a new call, answering the new call puts the first call on hold automatically.
When the second call comes in, press the flashing amber line button OR
Navigate to the new call using the Select/Navigation Button either press Answer or Select Softkey
You can swap back and forth by highlighting the line/caller you want to speak to using the arrows, then press the center select button.

Mute Calls

You can press the Mute Button so callers can’t hear you (but you can hear them). This button can be toggled on and off (when mute is on, button glows red).

Forward Calls

Press the Forward all Softkey (located under the screen display). You will hear 2 beeps
Enter the phone number you want your calls forwarded to
If forwarding off campus dial ”9” in front of number
If long distance Dial ”9”+1+area code +number
To forward directly to voicemail – Press the Forward all Softkey (located under the screen display). Press the Message Button . Look for the Forward All icon next to your line button.
To Cancel call forwarding, press the Fwd Off Softkey (located under the screen display).

Transfer Calls

From a connected call, press the Transfer Button .
Dial the transfer recipient’s phone number.
Press the Transfer Button again (you do not have to wait for them to answer). The transfer is complete.
Note 1: If you want to announce the call to the recipient before completing the transfer, wait for them to answer BEFORE pressing the Transfer button the 2nd time.
Note 2: If you decide you don’t want to complete the transfer AFTER you have dialed the recipient, press the End Call Softkey (located under the screen display), THEN press your flashing line button OR press the Resume Softkey (located under the screen display) to speak to the caller again.
Note 3: If you want to transfer directly into a recipient’s voicemail box press the Transfer Button
Press *(star) and dial the phone number, then quickly press the Transfer Button again so the caller won’t miss the beginning of the recipient’s voicemail greeting.

3 Way Call: Note – Please use instructions below for initiating conference calls

Initiating a Conference Call

From a connected call, press the Conference Button (call will be put on hold and you will hear dial tone)
Dial the next person; when they answer, press the Conference Button to add them to your conference.
To add more participants, press the Conference Button again and repeat these steps (you can conference a maximum of 8). The conference call ends when all participants hang up or initiator presses End Call Softkey.
To remove a participant from conference, press more Softkey, press Details Softkey. Use Select/Navigation Button to select the person, then press Remove Softkey

Note: only the person who initiates the conference call can remove a participant

MeetMe Conference Call

Initiator calls participants and provides Meet-Me phone number and time to call in
It is recommended that initiator forwards their calls to voicemail prior to setting up MeetMe Conference Call to avoid getting an incoming call on private line while conference call is active
To set up conference:
Lift handset, press more Softkey, press MeetMe Softkey
Dial the MeetMe phone number – LCD Display will show Conference
The other participants can now call into designated telephone number given by the initiator
To end conference – press the EndCall Softkey

Call PickUp:

If your phone is a member of a Call Pickup Group, you can answer someone else’s ringing phone. Just lift the handset press more Softkey, press the Pickup Softkey – Your phone will ring, press Answer Softkey or flashing amber line button
If Call PickUp is programmed on a button – Press the flashing amber line button to answer call

Group Call Pickup:

This feature allows you to answer an incoming call from a phone that is not in a Call Pickup Group. Just lift the handset press more Softkey, press the GPickup Softkey – You will hear 2 beeps, Dial the phone number of the phone you want to answer, Your phone will ring, press Answer Softkey or flashing amber line button

Call Park:

This feature allows you to place a call on hold, so it can be retrieved from another phone in the system (for example, a phone in another office or in a conference room). If you are on an active call at your phone, you can park the call to a call park extension by the pressing more Softkey, then press the Park Softkey. The LCD display will show the extension # where the call is parked. If you need to take the call in another room or someone on another phone in your system can then dial the call park extension to retrieve the call. The call will stay parked for 2 minutes. If it is not retrieved it will ring back to the phone that parked it.

Shared Lines:

This feature allows you to use one phone number on multiple phones. If you share a line with your boss, the line button indicates call activity on the shared line:
Flashing amber - Incoming call on the shared line. You or your boss can answer the call.
Solid red line button - Your boss is talking on the shared line.
Flashing red line button - Your boss put a call on hold on the shared line. You or your boss can resume the call.

Distinctive Ring:

This feature allows phone to have a different Ringtone if phone has more than one line
Press Applications Button , press 2 on dial pad for Settings, press Select/Navigation Button in the center to select, press 1 on dial pad for Ringtone, Use Select/Navigation Button to toggle through and play Ringtones, press Set Softkey located under the screen display) to save your choice. Press Exit Softkey to return to main screen
Repeat these steps for other lines on your phone

Speech Connect:

Dial 31010 from voip phone or 273-1010 if calling from off campus

Prompt will ask, “Who would you like to reach” - say the name of the party

You are trying to reach – prompt will search and call number if found

Do Not Disturb: (Note: must be preconfigured on the phone)

To activate do not disturb:
Press the more soft key – you will then see a dnd soft key
Press the dnd soft key –the phone screen will display “dnd is on”
Note: while phone is in this node, if a call comes in the user will hear a beep tone to notify of incoming call
The lcd display will show the calling party’s telephone number and/or calling party’s name
2 soft keys will automatically display – showing both answer and dnd
The user may accept the call by pressing the answer soft key or simply ignore it and the caller will be re-directed to voicemail
Note: if the user presses dnd soft key instead of answer soft key the “do not disturb” feature turns off and the user will be available for calls again
To deactivate do not disturb
Press the more soft key press dnd soft key

Programming Speed Dials: (Note: There are 2 types of Speed Dials)

Phone Button Configurations (Speed Dial Settings) – These will appear under Phone Settings for assignment when you have unassigned buttons on the base of your telephone
Any phone numbers and names you input here will appear on the LCD Display next to the corresponding button that you program
Speed Dials not associated with a phone button – These will also appear under the Phone Settings
Any phone numbers and names you input here will not appear on the LCD Display but will be programmed internally. After programming each Phone Name & Speed Dial - Press Save
There are 199 Speed Dials available for programming
Click on Sign Out (when ready)
To dial an a Speed Dial not associated with a button – (Receiver/Handset must be on the hook)
Example – Speed Dial # 6 is 31234 - Display Text: Telecom
Dial the corresponding Speed Dial (6) on Dial Pad
Press More Softkey
Press Speed Dial Soft Key
As the number begins to ring – Lift handset or leave call on Speaker

Programming Fast Dials – Using Contacts Button

Log on to CCM User: https://iphone.voip.ufl.edu/ccmuser/ (Use Gatorlink Username & Password)

Click on Phone Settings - Click on Phone Contacts
Click on Create New Contact - Enter info (*Display Name)
Enter Phone #s - Options: Work, Home & Mobile
Click on Save - Repeat steps 2, 3 & 4 to add others
When all entries are done - Go to your phone
Press Contacts Button Toggle to Personal Directory - Press Select Button on Select/Navigation Pad
Toggle to Personal Fast Dials & press Select Soft Key
If prompted Userid (Gatorlink Username) & Pin (5 digit phone #)
Enter the info & press Submit Soft Key
Personal Fast Dials will appear on phone screen
Toggle to Unassigned Entry (page 1) - Press Assign Soft Key
Toggle back to Unassigned # - press Assign Soft Key again
Screen will say Enter DN to assign - Key in # previously added to Contacts
Press Update Soft Key - Screen will show Successful Add - press Exit Soft Key
Personal Fast Dials Screen will appear once again – Repeat steps to enter other contacts

Programming Fast Dials – Using the phone

Press Contacts Button Toggle to Personal Directory - press Select Button on Select/Navigation Pad
Personal Address Book appears as a highlighted option - press Select Soft Key to select it
Press Submit Soft Key - then press New Soft Key
Toggle to Nickname - Enter info - then press Phones Soft Key
You will see options for - Home, Work & Mobile - Enter #s
Press Submit Soft Key - Phone should display Successful Add - press Exit Soft Key (Twice)
Toggle to Personal Fast Dials & press Select Soft Key
If prompted Userid (Gatorlink Username) & Pin (5 digit phone #)
Enter the info & press Submit Soft Key
Personal Fast Dials will appear on phone screen
Toggle to Unassigned Entry (page 1) - press Assign Soft Key
Toggle back to Unassigned # - press Assign Soft Key again
Screen will say Enter DN to assign - Key in # previously added to Personal Address Book
Press Update Soft Key - Screen will show Successful Add - press Exit Soft Key
Personal Fast Dials Screen will appear once again - Repeat steps to enter others

To see entries you’ve inserted into your phone as Fast Dials

Press Contacts Button Toggle to Personal Directory - press Select Button on Select/Navigation Pad
If prompted enter Userid (Gatorlink Username) & Pin (5 digit phone #) - press Submit Soft Key
Toggle to Personal Fast Dials & press Select Soft Key - All Fast Dials will appear
Scroll to the # you want to call - press Dial Soft Key to dial the number

Cisco Phones Quick Start Guides

8800 Series IP Phones (.pdf)
8821 IP Wireless Phone (.pdf)
8831 IP Conference Phone (.pdf)
8832 IP Conference Phone (.pdf)
KONFTEL 300Wx - (Wireless Conference Phone) (.pdf)
7832 IP Conference Phone (.pdf)
8800 Series -Telecom IP Phone Training (.ppt)

InterTel Key System Phones

InterTel Key System - Default Feature Codes

Note: Code numbers and availability of features may vary between systems.

Outside Line Access Codes:
Automatic Line Selection	89
Least-Cost Routing	80
Select Line Group 1-8	81-87, 9

Intercom Numbers:
Stations	100-219
Hunt Groups	231-245
Talkback Speakers	221-225
Attendant	0

General Station Feature Codes:
Automatic Intercom Access Automatic Intercom Access Cancel	362 363
Automatic Line Access Automatic Line Access Cancel	360 361
Automatic Line Answer	350
Background Music On/Off	313
Call Forward - All Calls Call Forward - Cancel Any Call Forward - All Calls If Busy Call Forward - All Calls If No Answer Call Forward - All Calls If No Answer or Busy	355 359 357 356 358
Cancel Misc. Operations	395
Conference	5
Data	340
Default Volumes	394
Data Port Monitor	341
Date and Time Display	300
Do-Not-Disturb Do-Not-Disturb Cancel Do-Not-Disturb On/Of	370 371 372
Feature Key - Default (returns all features keys to default values) Feature Key - Display (displays current values) Feature Key - Programming	325 326 327
Hands-free Enable Hands-free Disable	311 310
Headset Enable Headset Disable	315 316
Hold - Individual	336
Hold - System	335
Hookflash	330
Hung Group Remove Hunt Group Replace	322 323
Message Message Cancel (that you left at another phone)	365 366
Microphone Mute On/Off	314
Optional Account Code	390
Page Page Remove Page Replace	7 332 333
Queue (busy station/line callback) Request Queue Request Cancel	6 376
Redial Redial Mode - Last Number Dialed Redial Mode - Last Number Saved	380 320 321
Reminder Message Reminder Message Cancel	305 306
Reverse Transfer (call pick-up)	4
Ring Intercom Always Ring Intercom Always Cancel	367 368
Ring Tone Selection	328
Speakerphone On/Off	312
Station Monitoring	396
Station Speed Dial Station Speed Dial Programming	382 383
System Directory - Intercom	307
System Directory - Outside	308
System Speed Dial	381
Transfer CO (outside) Call	345
Transfer Intercom Call	346
Transfer to Hold	347

Norstar Key System - Phone Feature Instructions

If after reading the instructions further assistance is needed, call ICT Telecommunications at 273-1234.

Using Norstar features

Press <Feature> and enter the desired feature code on the dial pad or press a programmed memory button.
Follow the display messages. On a two-line display phone, some features are also available on display buttons.

Programming Memory buttonsfor one-touch access to frequently used features.

Press <Feature> * 3.
Press the memory button that you want to program. (This step is not necessary on the M7100 phone.)
Press <Feature> and enter the feature code on the dial pad.

Programming for one-touch access to frequently dialed numbers.

<Feature> * 1 External autodial for numbers outside your system.

<Feature> * 2 Internal autodial for numbers within your system.

Norstar Features:

Button inquiry

Call Duration Timer

Call forward

Call pickup Group

Camp-on

Class of Service Password

Conference

Contrast Adjustment

Do not Disturb

Group Listening

Exclusive Hold

Last number Redial

Link

Long Tones

Messages

Moving line Buttons

Pause

Priority Call

Privacy

Ring Type

Ring Volume

Saved Number Redial

Time

Transfer

Voice Call

(Some restrictions or incompatibilities may apply.)

Button inquiry:Feature * 0

Checks what is programmed on any button. Used when labeling buttons or to verify programming on a key.

Call Duration Timer:Feature 77

Briefly displays the length of time of your current or most recent call.

Call forward:Feature 4
Cancel:Feature # 4

Sends your calls to another phone in your Norstar system or to your voicemail.

Call pickup Group:Feature 75

Answers a call that is ringing in your pickup group. The external call that has been ringing the longest is answered first.

Camp-on:Feature 82

Re-routes a call to another phone even if all lines are busy.

Press <Feature> 82, then dial the extension number of the receiving phone.

Class of Service Password:Feature 68

Changes the dialing filters on a line or phone, or gains external access to your system. Dialing filters determine which numbers you can dial.

Access a line, press <Feature> 68, and enter a password provided by your system coordinator to change your class of service.

Conference:Feature 3

Establishes a conference call between yourself and two other parties.

Make or answer the first call.
Put the first call on hold.
Make or answer the second call.
After the second call is connected, press <Feature> 3.
Press the line or intercom button of the first held call.
Press release to end the conference call.

To remove yourself from a conference permanently:

Press <Feature> 70. The other two callers remain connected.

To put a conference on hold:

Press <Hold>. The other two callers can still talk to each other.

To split a conference:

Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference press <Feature> 3.

To disconnect one party:

Press the line or intercom button of the caller you want to disconnect then press <Rls>.

Press the line or intercom button of the remaining caller to resume your conversation.

To independently hold two calls:

Press the line or intercom button of the first caller, then press <Hold>. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press <Feature> 3, then retrieve the second call from hold.

Contrast Adjustment: <Feature>* 7

Adjusts the contrast of your display.

Press <Feature> * 7 then press a number from 1 to 9, then press <Hold> to set your choice.

Do not Disturb: <Feature> 85
Cancel: <Feature> # 85

When you are not on a call this feature prevents all incoming calls, except priority calls, from ringing at your phone. When you are on a call, this feature blocks an incoming priority call.

Group Listening: <Feature> 802
Cancel: <Feature> # 802

Uses both the receiver and speaker while you are on a call. To avoid electronic feed back, keep the receiver away from the speaker during the call, and press <RLS> to hang up.

Exclusive Hold: <Feature> 79 or <Feature> <Hold>

Temporarily suspends a call and prevents other telephones from picking it up.

Last number Redial: <Feature> 5

Automatically redials the last external number that you dialed.

Link: <Feature> 71

Generates a link (hook flash) signal to transfer to an external phone number.

Long Tones: <Feature> 808

Generates a tone for as long as you hold down a button. This is used to communicate with devices like a fax or answering machine. Long tones are in effect only for your current call.

Messages: <Feature> 1
Cancel: <Feature> # 1

Sends a message to a Norstar phone’s display to have someone call you back. NOT Voice Mail

To view and reply to your messages:

Press <Feature> 65
Press * and # to view your message list.
Press 0 to call the person who left you the message.

To erase a message:

Press <hold>.

Moving line Buttons: <Feature> * 81

Changes the position of your incoming line buttons.

Press <Feature> * 81.
Press the line button that you want to move.
Press the button that you want to move to.
Press <Rls>. The two buttons are exchanged.
Switch the button covers.

Line buttons cannot be exchanged with intercom, answer or Handsfree/Mute buttons.

Pause: <Feature> 78

When programmed in an external autodial sequence this feature insert a 1.5 second delay.

Priority Call: <Feature> 69

Interrupts a person who is on a call or using Do Not Disturb.

A person on another call can press <Feature> 85 to block your priority call..

Privacy: <Feature> 83

Changes the privacy setting for an external line. This permits another phone that shares the line to join your call by selecting the line while you are using it. The privacy setting is re-established once you end your call of when you enter the privacy feature code again.

Ring Type: <Feature> * 6

Selects a distinctive ring to help differentiate between your phone and others nearby.

Press <Feature> * 6
Enter the ring type number (1 to 4).
Press <Hold>

RingVolume: <Feature> * 80

Makes your phone ring so that you can adjust the volume. You can also adjust the volume any time your phone rings.

Saved Number Redial: <Feature> 67

Saves a number to redial later. Enter the code while you are on a call that you have dialed to save the number. Enter the code when you are not on a call to redial the saved number.

Time: <Feature> 803

Briefly displays the time and date while you are on a call.

Transfer: <Feature> 70

Sends a call to another phone within your Norstar system.

Make or answer a call.
Press <Feature> 70.
Call the person you want to transfer the call to.
Stay on the line if you want to the person first.
Press <Rls> to complete the transfer.

Voice Call: <Feature> 66

Makes a voice announcement or begins a conversation through the speaker of another Norstar phone without first making the other phone ring.

Voice Call Deny: <Feature> 88
Cancel: <Feature> # 88

Prevents your phone from receiving voice calls.

Do Not Disturb (Feature 85) also prevents your phone from receiving voice calls.

Single Line Phones

Single Line Features with Code Access Instructions

These single line features are available at the University of Florida on an optional per line basis and may be ordered by CNS Telecommunications at 273-1234. If you have a line feature and do not understand its operation, a list of instructions for each of the line features is provided below:

(Some restrictions or incompatibilities may apply).

Access Codes

To place local phone calls outside the system, dial 9 to get an outside line. To place long distance phone calls, dial 8 for SUNCOM service (domestic calling only) or 9 for ATT service, dial 9 for 800 numbers. To place phone calls within the system, dial the last digit of the prefix and the last four-digits of the individual station numbers.

Automatic Line (Hotline) (AUL)

Automatic Line allows you to pick up a telephone and have it automatically dial another predetermined telephone number. These stations can receive calls, but no calls can be dialed from the station.

Caller ID

This feature displays the calling telephone number on a telephone set or Caller ID box so that the called party can choose whether or not to answer the call. This display will occur automatically. If you want to temporarily deactivate it, dial the code 185. To reactivate, use the code 165.

Call Pick-Up (CPU)

This line feature allows you to answer a RINGING call on station within your Call Pickup group. If you have a call in progress you may use Call Hold or Consultation Hold to hold your existing call and answer the ringing line. Call Hold is discussed in more detail under Call Hold. Consultation Hold is part of the Three-Way Calling feature.

NOTE: If you do not have the Call Hold feature but have Three-Way Calling, omit the lines with **.

To pickup a call when your telephone line is idle:
* Listen for DIAL TONE.
* Dial Call Pickup code 120.
* Begin Conversation and handle as any normal incoming call.

To hold a call and answer another telephone:
* Depress the SWITCHHOOK.
** Listen for SPECIAL DIAL TONE.
** Dial Call Hold Code 122 (present party is placed on hold).
* Listen for CONFIRMATION TONE followed by DIAL TONE.
* Dial Pickup Code 120.
* Identify yourself.

(When you have ended the call with the new party, hang up. Your telephone will ring. Answer and the party that was placed on hold is reconnected.)

To alternate between two calls:
* Depress the SWITCHHOOK.
** Listen for SPECIAL DIAL TONE.
** Dial Call Hold Code 122 (present party is placed on hold, call on hold is returned to you).
* Resume conversation. You may alternate between two calls as often as needed.

To transfer the picked up call using CALL HOLD only:
* Advise party you will transfer call.
* Depress the SWITCHHOOK and listen for SPECIAL DIAL TONE.
* Dial appropriate telephone number and listen for ringing.
* Hang up and your telephone will ring again.
* Answer and resume conversation with party on hold.

Call Transfer, Three-Way Calling, Consultation Hold (TWC)

This feature allows you to add a third party to an existing call. It provides consultation and add on capabilities. For instance, you may exclude a party on your existing call, dial another party and consult privately. You may then add on your original (excluded) party forming a three-way call. If the two parties wish to continue their conversation without you, just hang up. The call is transferred. You are freed from the connection, but the remaining two parties are still connected.

NOTE: You must give your dialed instructions immediately after you depress the SWITCHHOOK and receive SPECIAL DIAL TONE or you may lose your party. If you are detained, depress your SWITCHHOOK (party on hold is reconnected), advise your party that you need to try again, and begin procedure again.

To add a third party:
* Depress the SWITCHHOOK (your present party on hold).
* Listen for SPECIAL DIAL TONE.
* Dial the third number and listen for ringing. (If busy, no answer or wrong number, depress the SWITCHHOOK twice. This reconnects you to the party on hold and clears you from the third number. If you did not connect and wish to try again, you will need to start over from the beginning.)
* Inform third party of three-way conference.
* Depress the SWITCHHOOK.
* Begin the three-way conference.

To consult with third party without including first party:
* Depress the SWITCHHOOK (your present party on hold).
* Listen for SPECIAL DIAL TONE.
* Dial third party number. (If busy, no answer or wrong number, depress the SWITCHHOOK twice. This reconnects you to the party on hold and clears you from the third number. If you did not connect and wish to try again, you will need to start over from the beginning.)
* Consult with third party.
* Depress SWITCHHOOK twice. (Once to reconnect the party on hold and once to disconnect the third party.)

To transfer a call:
* Depress the SWITCHHOOK and listen for SPECIAL DIAL TONE.
* Dial third number and our should hear ringing (If number is busy, not answering or wrong number, you must depress the SWITCHHOOK twice. Once to reconnect the party on hold and once to eliminate the ringing or busy line.)
* Announce call.
* Hang up.

NOTE: When transferring, one of the remaining parties must be within the University of Florida Telephone System, i.e., 392,846, or 294 prefixes. If one of the remaining calls is a toll call, the call will be disconnected.

Call Hold (CHD)

If your telephone does not have a hold feature, this feature allows you to place any established call on hold by depressing the SWITCHHOOK and dialing the Call Hold activation code. Once a call is placed on hold, you are free to make or receive additional calls from that line.

To hold an established call using Call Hold:
* Depress the SWITCHHOOK and listen for SPECIAL DIAL TONE.
* Dial Call Hold Code 122 and listen for CONFIRMATION TONE.
* Your call is now on hold.

(Steady DIAL TONE is only heard for approximately ten seconds. To regain DIAL TONE simply depress the SWITCHHOOK.)

To hold a call and place another call or use another feature:
* Depress the SWITCHHOOK and listen for SPECIAL DIAL TONE.
* Dial Call Hold Code 122 and listen for CONFIRMATION TONE followed by DIAL TONE.
* Dial telephone number or feature code immediately.

To alternate between calls on hold:
* Depress the SWITCHHOOK listen for SPECIAL DIAL TONE.
* Dial Call Hold Code 122.

(Present call is placed on hold, and the call being held is reconnected. You may alternate between calls until one party hangs up.)

To return to a call on hold:
* Hang Up and listen for RINGING.
* Lift handset and resume conversation.

Call Forward Universal (CFU)

Call Forwarding allows you to have your calls "follow" you by automatically routing them to a specific station in the system. You should always notify the person at the telephone number to which you are forwarding your calls that you have forwarded your calls and when you expect to return. Call Forwarding Universal takes precedence over Call Forwarding Busy (CFB) and Call Forwarding Don't Answer (CFD).

To Activate:
* Listen for Dial Tone.
* Dial Activation code 123 and listen for SPECIAL DIAL TONE.
* Dial station number you are forwarding calls to and listen for Ringing.
* Advise station user of Call Forwarding when call is answered
* If a BUSY TONE or no answer is received, it is necessary to repeat the same steps within a two-minute period to activate. When this is done, you will receive a CONFIRMATION TONE.

To Cancel:
* Listen for Dial Tone.
* Dial Activation code 124 and listen for CONFIRMATION TONE.
* Hang Up.

NOTE: The remote line to which the calls are forwarded may also have activated call forwarding. In this case, the forwarded call may again be forwarded to the next remote line. Up to five call forwards are permitted. You may call forward to a number either on or off campus.

Call Forward Busy Line (CFB)

When a line is assigned this feature and it is in a busy state, all calls directed to that line will be forwarded automatically to a predetermined number. Always check for any messages when you are again free to receive calls. Return your calls promptly. CFB and CFD can be routed to different numbers.

Call Forward No (Don't) Answer (CFD)

This feature automatically routes your calls to a predetermined number when your line is not answered within a predetermined time. Always check for any messages when you return to your desk. Return the calls promptly. CFB and CFD can be routed to different numbers.

Calling Number Delivery Block

If you do not want your calling number displayed at the called number location, you can prevent this on a per call basis. Dial the code 167, and then dial your telephone number.

Call Park (CPK)

This feature allows you to place a call in a special holding state (PARK) and retrieve it from your telephone or any other station within your office. Should you fail to retrieve the call, the system will ring your station number and return the call after a predetermined time. The maximum length of time a call can remain parked is 1 ½ minutes.

To park a call:
* Depress the SWITCHHOOK and listen for SPECIAL DIAL TONE.
* Dial activation code 127 and listen for CONFIRMATION CODE.
* Hang Up (Call is not parked until you hang up.)

To retrieve a parked call from any station:
* Listen for DIAL TONE
* Dial retrieval code 128 and listen for CONFIRMATION TONE followed by DIAL TONE.
* Dial the station number where the call was parked.
* Resume conversation.

Directed Call Park (DCPK) is an enhancement of the Call Park feature. It enables a subscriber to park a call against any directory number, as opposed to only the telephone number of the parker, as in Call Park.

Call Return

If you want to know what the number is of the last call that you missed, dial the code 169. To deactivate, use code 189.

Call Trace

If you wish to trace a harassing or prank call, after the call is terminated go off hook again and dial the code 157. After activating the code, you may call the BellSouth Annoyance Center for assistance at 780-2969.

NOTE: Please Note: You must reestablish dial tone immediately and dial the code 157. If you answer another call in the meantime before establishing the trace, you will not be able to trace the desired call.

Call Waiting (CWT)

When you have this feature you are informed with a CALL WAITING TONE when you are on the line and have another incoming call from outside your group. The CALL WAITING TONE is repeated once as a reminder. The calling party hears ringing while waiting for the CALL WAITING TONE to be answered. There are several types of Call Waiting features available:

Call Waiting Intragroup (CWI) will inform you of incoming calls from within your customer group, while you are talking on your telephone.

Cancel Call Waiting (CWX) This feature allows you to temporarily cancel the CALL WAITING TONES for the duration of one call simply by dialing a cancellation code. The cancellation code may be dialed before or after you are in the talking state; however, you cannot cancel the tone after it is heard.

NOTE: If you do not have the Call Hold feature but have Three-Way Calling, omit the lines with **.

To hold original call and answer waiting call:
* Hear CALL WAITING TONE and advise present party of waiting call.
* Depress the SWITCHHOOK.
** Listen for SPECIAL DIAL TONE.
** Dial Call Hold Code 122 (present party is placed on hold and waiting party is connected).
* Announce yourself.

To alternate between calls: (You may alternate between parties as often as necessary.)
* Depress the SWITCHHOOK.
** Listen for SPECIAL DIAL TONE.
** Dial Call Hold Code 122 (present party is placed on hold and waiting party is connected).
* Resume conversation.

To return to call on hold:
* Hear present party hang up.
* Hang up.
* Listen for ringing.
* Resume conversation.

To cancel CALL WAITING TONE before placing a call:
* Depress the SWITCHHOOK and listen for SPECIAL DIAL TONE
* Dial Cancel Call Waiting code 131 and listen for CONFIRMATION TONE followed by DAIL TONE.
* Dial desired number.

Data Call Protection

Data Call Protection is assigned to individual lines to prevent the connection or test of busy verification units, call waiting tones, etc. while the station line is busy. This prevents the interruption of data calls. It will always be active. Lines assigned this feature cannot be assigned call transfer or call waiting.

Extension Dialing

Extension allows you to dial only five (5) digits rather than seven to reach other stations within the UF Administrative Telephone system.

Hunting (DNH)

Hunting is used to reduce or eliminate customers receiving a busy signal when they call your department. Calls are routed from busy to idle lines in a straight or circular pattern. Call Forward Busy (CFB) cannot be assigned to hunt groups. Call Forwarding Universal (CFU) takes precedence over hunting.

Group Intercom (GIC)

Group intercom allows a station to reach other stations in its Group Intercom group by dialing two digits, instead of five. Simply pick up the receiver and dial # and the group intercom number.

Last Number Redial (LNR)

This feature enables a station user to redial their last dialed number by dialing the activation code # #, rather than redialing the entire number.

Make Line Busy (MSB)

This feature gives the station user the ability to busy out their telephone number.

To activate Make Set Busy:
* Go off hook.
* Dial the activation code 134.
* Hang up. (The station user is still free to make calls while Make Set Busy is activated.)

To cancel:
* Take handset off hook.
* Dial the deactivation code 135.
* Hang up. (If MSB is activated, call waiting will not interrupt the line and executive busy override is blocked.)

Ring-Again (Call Back) (RAG)

The Ring Again feature frees a station user encountering a busy condition to continue with other tasks instead of continually redialing. When both the calling and called station become idle your service will automatically call both parties. Ring Again will continue trying for 30 minutes.

To activate Ring Again:
* Receive BUSY TONE from called station.
* Depress the SWITCHHOOK and listen for SPECIAL DIAL TONE.
* Dial activation code 130 and you will hear CONFIRMATION TONE.
* Hang up

When you are called back:
* Listen for DISTINCTIVE RING.
* Lift the handset and you will hear the other station ringing

To cancel:
* Lift Handset and listen for DIAL TONE
* Dial deactivation code 130 and listen for CONFIRMATION CODE.

NOTE: You can continue to place or receive calls while waiting to be called back. If you do not answer your telephone when you are called back, your request will be cancelled.

Speed Calling

Speed Calling allows you to call numbers you use frequently without having to dial the complete number. You can program speed dial numbers at your telephone for directory numbers or special application codes.

Speed dial numbers are validated when they are used, not when they are programmed. So, if a speed dial number does not work, the programming stage should be repeated to confirm that the number was entered correctly. In addition, the dialing scope of the station applies to the dialing scope allowed in speed calling.

NOTE: All speed dial programming has a "timeout" factor. When programming, if the numbers are not dialed within a set time period (about 15 seconds), they will not program.

Speed Call Short List (SCS) 10 Numbers

This feature allows you to call up to 10 frequently called telephone numbers by dialing an abbreviated code. It also provides the station user the convenience of assigning the abbreviated codes from their own telephone. No other stations will have access to the list. Dial codes to be associated with the numbers range from 0 to 9.

NOTE: Stored numbers can consist of 1-24 digits and must include access codes
(Example: 9-1-800-765-4321) if needed.

To program a Speed Call number:
* Listen for DIAL TONE.
* Dial the program code 138 and listen for SPECIAL DIAL TONE.
* Dial the one-digit Speed Calling code (0-9).
* Dial the telephone number to be associated with the code.
* Dial # in touchtone phone, 12 on rotary phone and listen for CONFIRMATION TONE followed by DIAL TONE
* Repeat these steps to change or program other numbers.

To use:
* Listen for DIAL TONE.
* Dial * and one of the abbreviated codes (0-9) on touchtone phone or dial 11, then 0-9 on rotary phone and listen for ringing.

Speed Call Long List (SCL) 30, 50, or 70 numbers

This feature allows you to call a list of 30, 50, or even 70 frequently called telephone numbers by dialing an abbreviated code. It also provides the station user the convenience of assigning the abbreviated codes from their own telephone. Dial codes to be associated with the numbers range from 00 to 69. A Speed Call Long List can be shared with other stations. If the list is shared by other station users, there must be a controlling station which is responsible for programming or making changes to the list.

NOTE: Stored numbers can consist of 1-24 digits and must include access codes
(Example: 9 1 800 765 4321) if needed.

To program a Speed Call number:
* Listen for DIAL TONE.
* Dial the program code 139 and listen for SPECIAL DIAL TONE.
* Dial the two-digit Speed Calling code (00-69).
* Dial the telephone number to be associated with the code.
* Dial # in touchtone phone, 12 on rotary phone and listen for CONFIRMATION TONE followed by DIAL TONE.
* Repeat these steps to change or program other numbers.

To use:
* Listen for DIAL TONE.
* Dial * and one of the abbreviated codes (00-69) on touchtone phone or dial 11, then 00-69 on rotary phone and listen for ringing

Speed Call User (SCU)

The Speed Call Users have access to the same phone numbers on a Speed Call Long list, but they cannot add to or change the phone numbers on the list.