Unity (VoIP)

To open your mailbox:

1. Press MESSAGES key.
2. Enter your password. (DEFAULT 12345)
3. Listen for prompt.
   2 - SAVE
   3 - DELETE
   7 - REWIND
   ## - FAST-FORWARD TO END
   * - CANCEL OR BACK UP
   # - SKIP OR MOVE AHEAD
   0 – HELP

Changing your greeting:

After opening your mailbox:

1. Press 4 for Setup options.
2. Press 1 for Greetings.
3. Press 1 to change greeting.
4. Press 1 to record new greeting.
5. Follow the voice prompts.
6. Press * to end.

Change your recorded name in the directory:

After opening your mailbox:

1. Press 4 for Setup options.
2. Press 3 for Personal settings.
3. Press 2 to record your name in the directory (you will hear the current name).
4. At the tone, record your greeting.
5. Listen to voice prompt.

Accessing voice mail while away from the office:

1. Dial 273-1000 from any phone (31000 from campus numbers).
2. Press the *.
3. Enter the 5 digit phone number and password.
4. Follow the voice prompts.

Save and Archive messages on VM:

Unity Voicemail messages can be accessed and downloaded via the Cisco Unity Connection Web Inbox https://unityconnection.voip.ufl.edu/inbox/

Note: This page can also be reached from the Cisco Personal Communications Assistant (aka Voice Mail Assistant) https://unityconnection.voip.ufl.edu/ciscopca

Unity – Voice Mail Menus and Shortcuts (pdf)

To Access your Voice Mail configuration:

Cisco Unity - Voice Mail Assistant