Get Jabber

If you're interested in using the UF Softphone solution, please follow this steps:

Step 1:  Order Jabber

UFIT must perform specific user device configuration in order for Jabber to work

1. Create a Service Request in Team Dynamix
    (Communication & Collaboration > Telephony > Telephones...)

2. Provide the following Information:
   1. Your Gatorlink ID
      
   2. Your UF telephone number
   3. Type of device:
      
      • Desktop (MAC or PC)
      • iPhone or Android

• Note: If you’re requesting Jabber for a group of users, please reach out to your IT support department to expedite the process and complete the Jabber Bulk Template

Step 2: Install Jabber

Desktop Version

1. Download the appropriate version for your operating system from the Jabber Download page
2. Run the installation file accepting all the defaults
   Note: If don’t have permission to install programs on your PC, please contact your department's IT support

Mobile Version

1. Search for 'Cisco Jabber’ in your device App or Play Store and install

Step 3: Sign-in To Jabber

1.  Select the Jabber Icon to start the app
   • 
   • The Desktop version will be located in your Programs or Applications folder
2. In the Sign-in window enter your Gatorlink ID followed by @voip.ufl.edu
   (for example: aligator@ voip.ufl.edu) and select 'Continue'
   
   
3. In the following screen you will be presented the UF SSO Gatorlink Authentication page.
   •  Enter your Gatorlink ID and password, then approve the DUO push verification.
4. Jabber will log in and proceed to connect to your UF telephone number and voicemail.
   • You will be able to receive, place calls and access voicemail like you would on your physical desk phone.
   • To make calls enter the telephone number in the ’Search or Call’ field.
     
     
     • 
       
       
     • You may also use the Calls or Recent history to dial previous numbers.
     • For more information about how to user Jabber please refer to the User Guides
   • Note that you need to dial the same way you dial from your UF desk phone
     (e.g. 5 digits within UF and using 9 for external calls).

If Jabber is not working or you can’t Sign-in, please check the FAQ’s page for troubleshooting advice.

See the Jabber Desktop Quick Reference Guide and the main and the main Softphone page for instructional guides