Webex FAQ
Webex Phone Pilot Program
The Webex Phone Pilot program is running through the Fall of 2025.
Please refer to the Get Jabber information you are not part of the pilot program
What is Webex Phone?
Webex Phone is UF’s softphone solution that provides telephone services via a software client on your computer or mobile. It allows you to make and receive calls from your assigned UF business telephone number, as well as providing access to your voicemail.
How Do I get Webex Phone?
Webex Phone is in a pilot program during the Fall of 2025. It will be available for general use by the end of 2025.
Please refer to the Jabber FAQs if you are not part of the pilot program
I am currently using Jabber. Do I need Webex Phone?
Webex Phone is the new softphone client at the University of Florida, replacing Cisco Jabber. Both clients can be installed simultaneously on mobile and desktop devices, allowing you to transition to Webex while keeping Jabber available.
Important! Only one client—Webex or Jabber—can be active at a time. You should close one application before starting the other.
Do I need to uninstall Jabber?
No, you can keep both clients installed, but only one can be running at a time. Once you are familiar with the Webex client and added your contacts, you can proceed to uninstall the Jabber client
Will WebEx have all of my contacts and settings from Jabber?
Contacts are not imported from Jabber and you will need manually to recreate your contacts.
Do I have to have WebEx running to receive calls?
The Webex app must always be running to receive calls. This is also the case when using the Teams Plugin.
How do I use Webex Phone?
See the Calling section in the Get started with Webex App online guide
For a comprehensive list of features see the Supported Calling options in Webex page. The available features at UF are listed under 'Unified CM' in the Feature Comparison table. Click on any feature on the list for help using the specific feature.
Do I need to have WebEx running to receive calls?
The Webex app must always be running to receive calls. This is also the case when using the Teams app plugin.
Can I make 911 calls with Webex Phone?
Do not user Webex Phone to place 911 emergency calls during the pilot. You should use your mobile phone to make 911 calls.
- Webex Phone will route all 911 calls to the Alachua County PSAP, regardless of where the calling device may be located.
A new 911 service for softphones will be available by the completion of the pilot program.
Do I need to use the VPN or be on a UF network to use WebEx?
No, the VPN client is not required. Jabber works inside and outside of UF, with or without the UF VPN.
However, you may need to use the VPN to use client to use it in conjunction with other UF applications, such as the Finesse Contact Center application.
Can I use other Webex features like Meetings and Chat?
The University of Florida licensing agreement only provides Basic Meeting licenses, which limit video meetings to 40 minutes and a maximum of 100 participants.
- For longer or larger video meetings, please use a fully licensed solution such as Zoom or Microsoft Teams
While you may use additional features like messaging and calendaring, the primary purpose of Webex at UF is to serve as a softphone client for telephone services
Webex Phone Issues
This is my first time using Webex and cannot login.
Your Active Directory account is likely not in the correct Organizational Unity. Your Department IT support can verify the location, or your can open a support request with the Communications Support team.
I am signed-in to Webex, but I don't have telephone services.
You must have a personal telephone number and it must be configured for softphone services. Please open a support request with the Communications Support team.
My Webex phone service was working before but it has now stopped.
If your phone services stop working or show a status of 'connecting', please restart the client.
If restarting the client doesn't resolve the issue, select the Sign Out option from the menu, and sign in again.