Zoom

I can’t login to Zoom with my UF credentials

If accessing from the web, double check to make sure you are logging into the UF Zoom portal.

If using the desktop app, make sure you are clicking “Sign in with SSO” on the Zoom login prompt and enter UFL.zoom.us for the "company domain". You will then be taken to a secure UF login page.

How do I make sure my Zoom meeting is secured?

To enhance the security of Zoom, all new meetings generated with UF Zoom will automatically have a password set. If necessary, meeting owners will still be able to turn the password setting off for individual meetings prior to the start of a meeting using the “Edit this Meeting” button. Learn more about this and other important meeting options on Zoom's support website here.
For additional information regarding Zoom's meeting security features, you may also visit: https://elearning.ufl.edu/keep-zoom-secure.

How do I import a Zoom Recording into Mediasite?

If recorded Locally, you can manually upload the .MP4 file into MyMediasite.

If recorded to the Zoom Cloud, you can access your recordings by logging into the UF Zoom portal and navigating to the Recordings tab. From there, you can download the .MP4 file to manually upload into MyMediasite.

Zoom Cloud recordings can also be inported automatically if you already have a MyMediasite profile. More details can be found on our Zoom recording page.

How do I obtain a Zoom Webinar license?

Please refer to our webinar page.

My Zoom room Breakout Rooms/chat/polls aren’t working the way they should.

Most Zoom behavior issues are caused by out-of-date Zoom Client software. Make sure your software is up to date.

Where can I find additional documentation on Zoom's features?

Please visit https://support.zoom.us to learn more about Zoom features and find helpful, in-depth documentation.

The Zoom App store has an app I want to use. Can I install it?

At this time, only Zoom Apps that are directly developed by Zoom will be approved for use at UF. No other 3rd party apps in the Zoom App store are allowed at this time.

What is the retention policy for Zoom cloud recordings?

Zoom Cloud Recordings are retained for 180 days. Any recordings older than 180 days are automatically moved to the Zoom Cloud Trash and can be retrieved by the user for up to 30 days. After 30 days in the trash recordings are permanently deleted and can no longer be retrieved by the user or IT support.

Why do we have a retention policy?

Zoom’s cloud recording storage is not intended for long term storage of UF materials and intellectual property. Additionally, UF has a limited amount of Zoom storage capacity and the established retention period is necessary to keep usage within the available capacity.

What do I need to do?

Prior to their expiration, users have the option to download recordings that they wish to keep to a storage destination of their choice, and/or may also upload them to UF’s Mediasite if they need to be shared in compliance with UF policies and guidelines. Mediasite upload instructions can be found on our Zoom Recording page.

Please make sure you handle any recordings you need to keep before they are automatically deleted. You have several options depending on the nature of the content and need for streaming. Please consult with your unit’s IT Support to identify adequate storage.

	Streaming Needed	No Streaming Needed
Personal Content	YouTube, personal cloud storage	Local disk storage, USB Drives, personal cloud storage
University content and Intellectual Property	Mediasite	Departmental Storage, UF Dropbox, UF OneDrive

How do I download my recordings?

Use the steps in the following Zoom help document to download your recordings: https://support.zoom.us/hc/en-us/articles/205347605-Managing-and-sharing-cloud-recording

Make sure to consult with your unit’s IT Support to identify adequate storage destination.

How can I recover my recordings from the Zoom trash?

Recordings that have been moved to the Trash can be recovered for 30 days. Be aware that after 30 days they are permanently deleted and can no longer be recovered.

Follow these steps to recover your recordings from the Trash:

Sign in to the UF Zoom portal: https://ufl.zoom.us
Follow the steps in the Zoom support document: https://support.zoom.us/hc/en-us/articles/216378863-Recover-a-deleted-cloud-recording

Please make sure you handle any recordings you need to keep before they are automatically deleted to avoid any problems: If a recording is not listed in the Trash and is also not in the list of available recordings, then it has been permanently removed and cannot be recovered.

Need further assistance?

Reach out to your local IT support or contact the UF Computing Help Desk for assistance.