InterTel Axxess - Voice Mail Instructions
Note: The following instructions refer to InterTel Axxess voice mail only. If your department has voicemail provided by some other electronic key or PABX system, please use the appropriate instructions for your particular system.
Enter your mailbox
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When the MSG key is lit
- Lift the handset OR press SPKR.
- Press MSG.
- Enter your password and press #.
When the MSG key is not lit
- Dial the voice mail extension. (you will hear the main menu)
- During or after the greeting, press * to identify yourself as a subscriber.
- Enter your mailbox and password (if programmed).
- Press #.
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Sending Messages
- Enter your mailbox as described above.
- Press 2.
- Dial the mailbox number where you want to leave the message.
- After hearing the subscriber's name, press # to accept it.
- When you hear the tone, record your message.
- When you have completed your message, hang up or press # and listen for more options.
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Changing your greeting
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After opening your mailbox:
- Press 4 for Personal Options.
- Press 1 or Record Greeting.
- Press 1 to record and/or enable your primary greeting.
- At the tone, record your greeting.
- Press # to end your recording.
Note: Press 1 to review the current greeting prior to accepting OR 3 to erase and re-record.
- Press # to accept your recording.
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Change your recorded name in the directory
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After opening your mailbox:
- Press 4 for Personal Options.
- Press 2 for Record Directory Name. (you will hear the current name).
- Press 3 to erase and re-record your name.
- At the tone, record your name.
- Press # to end your recording.
Note: Press 1 to review your name prior to accepting OR 3 to erase and re-record.
- Press # to accept your name.
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Change envelope settings
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After opening your mailbox:
- Press 4 for Personal Options.
- Press 4 for Change Envelope Settings.
- Choose:
- 1 Time and Date.
- 2 Message Source.
- 3 Message Length.
- 4 All Options.
- 5 No Options.
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Leave a message for another extension
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After opening your mailbox:
- Press 2 for Send a Message.
- Dial the mailbox you want to send a message to.
- Record your message and follow the prompts.
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Transfer a call to leave a message in someone else's mailbox
- Press TRANSFER.
- Press VM.
- ____ Enter the mailbox number.
- Hang up.
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Cancel or Append unheard messages
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After opening your mailbox:
- 5 for Message Options.
- Press 1 for Cancel Unheard Messages.
- _____ Enter the destination mailbox or press # for the directory.
- Press # to accept destination.
- The message will be played. Choose:
- 2 Append message.
- 7 Save message.
- 9 Delete message.
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Recover a deleted message
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After opening your mailbox:
- 5 for Message Options.
- 2 to Recover Deleted Messages and choose:
- 1 Listen to deleted messages.
- 2 Recover all messages.
- 3 Erase all messages.
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Listening to messages
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While listening to a message your options are:
- 1 Back up.
- 2 Pause.
- 3 Move forward.
- 4 Lower the volume.
- 5 Play the envelope.
- 6 Increase the volume.
- 7 Save the message.
- 9 Delete the message.
- # Skip to the end.
After you have listened to a message your options are:
- 1 Replay the message.
- 2 Reply to the message.
- 3 Forward a copy.
- 4 Listen to the previous message.
- 5 Play the envelope.
- 6 Listen to the next message.
- 7 Save the message.
- 9 Delete the message.
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