Mandatory 10-Digit Local Dialing for the 352 Area Code
Effective October 24, 2021, mandatory 10-digit local dialing is required for all customers within in the 352 area code. The University of Florida will continue to allow dialing seven or 10 digits to make local calls from the Cisco VoIP system, but UF analog phones will be required to dial 10 digits for all local calls
- Why is this happening?
The Federal Communications Commission (FCC) is adopting 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention Lifeline. The new 988 number will become available on July 16, 2022, and customers must continue to dial 1-800-273-TALK to reach the Lifeline until then
- How does this impact dialing at UF?
The Gainesville campus has two main telephone systems: VoIP and Analog.
- The UF Cisco VoIP system is not impacted by this change, and you can continue to use either seven or 10 digits to place local calls.
- UF Analog lines must use (9+) 10 digits to place local calls starting on October 24, 2021
- The existing five-digit internal dialing is not impacted and still valid for calls made within the UF system
Remember that when making local calls, 9 + 352 + seven-digit phone number will work from all campus phones.
- How do I know which type of phone I’m using?
VoIP phones are Cisco-branded and are the most common type of phone.
Analog lines are usually connected to older-style phones or directly to analog devices, such as alarm systems.
VoIP Phone Analog Phone Cisco-branded Older-style phones
Note that Fax machines are analog devices, but many are connected to the VoIP system via an adaptor. If your area has Cisco phones, your fax machine is most likely connected to the VoIP system.
- What do I need to do?
To complete all local calls from UF analog telephones, you need to dial 9 + area code + telephone number. This applies to all calls within your area code that are currently dialed with seven digits
In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to seven-digit local numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are life safety systems or medical monitoring devices, PBXs, fax machines, Internet dial-up numbers, fire or burglar alarms, security systems or gates, speed dialers.
- When should I start dialing 10-digits?
If you're using analog telephone devices, you should begin immediately dialing 9 + 10 digits, and update any pre-configured local speed-dials or fax numbers on those devices. Keep in mind that no dialing changes are needed for internal calls within UF, or from VoIP (Cisco) telephones.
- When can I start dialing 988?
You can dial 988 starting July 16, 2022. You must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022
- What happens if I try to dial seven digits on an analog line?
A recording will inform you that your call cannot be completed as dialed, and you must hang up and dial again using the area code and the seven-digit number
- Does this impact dialing from my mobile phone or home?
It depends on your service provider and the device you are using. Some will automatically append the 352 area code when you enter seven digits, but keep in mind that 10 digits will work in all systems. Please contact your telephone provider if you have questions (go to the 'Where can I find more information' section below for service provider information).
- Where can I find more information?
Telephone Carrier Notices
- Verizon https://www.verizon.com/support/residential/homephone/area-international-info/ten-digit-dialing
- AT&T https://www.att.com/idpassets/images/support/home-phone/988-Legacy-2021-tagged.pdf
- T-Mobile https://www.t-mobile.com/support/coverage/ten-digit-dialing
- Cox https://www.cox.com/residential/support/regional-area-code-changes.html
- Comcast https://www.xfinity.com/support/articles/10-digit-dialing
- Twilio https://www.twilio.com/blog/mandatory-10-digit-local-dialing-requirement-us