What is a Passcode
A passcode is a 6-digit code generated by the DUO multi-factor authentication system for use as an alternate method of login verification.
Why and When to Use Passcodes
In the absence of internet connectivity, the ability to generate passcodes at-will or in advance ensures one's ability to complete multi-factor authentication (2FA) login. Options exist to either generate passcodes utilizing a 2FA enrolled authentication device within the DUO Mobile app (Android, iOS), or by generating a set of passcodes via the GatorLink Account Management system.
A variety of scenarios exist in which use of a passcode as an authentication method is necessary and/or preferrable to that of a Push Notification or Phone Call:
- Your enrolled 2FA authentication device is inaccessible, has been forgotten, lost, or stolen.
- Travel prevents authenticating through your enrolled 2FA authentication device and/or phone.
- The system you wish to access is connected to the internet, but your enrolled 2FA authentication device cannot receive push notifications or calls.
How to Generate Passcodes
- ...in Duo Mobile for Immediate Use
During times in which internet access is limited or unavailable, a temporary, one-time use passcode can be generated by the DUO Mobile app in order to complete login authentication. Instructions to do so are as follows:
- Navigate to the desired UF service and login using your GatorLink credentials. When prompted to choose a login authentication method, select Enter a Passcode
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- Open the Duo Mobile app on your enrolled two-factor authentication (2FA) device and tap Show. A six-digit passcode will be displayed:
- Enter the DUO Mobile generated passcode and click Log In. Upon successful authentication, your login will be redirected to the requested web service.
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Note: In the event that one's 2FA authenticated device is unavailable (i.e. lost, stolen, etc), a one-time use bypass Code can be provided by the UFIT Help Desk. To request a DUO bypass code, contact the UFIT Help Desk at (352) 392-HELP (4357)- Navigate to the desired UF service and login using your GatorLink credentials. When prompted to choose a login authentication method, select Enter a Passcode
- ...in GatorLink Account Management (GLAM) for Future Use
In the event that access to one's enrolled two-factor authentication (2FA) device has been, or will be, limited and/or restricted, users have the ability to generate five (5) one-time-use 2FA passcodes to be used for future login attempts when accessing UFL's web-based services. The user-generated passcodes do not expire and can be used on an as-needed basis. Instructions to do so are as follows:
- Navigate to https://account.it.ufl.edu and select GENERATE PASS CODES. When prompted, login to the service using your GatorLink credentials.
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- Verify your login by selecting your preferred authentication method from the list of available 2FA enrolled devices and options:
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Note: If access to an enrolled 2FA authentication device is not available, contact the UFIT Help Desk (352) 392-HELP (4357) to request the generation of a one-time use 2FA passcode - Select GENERATE PASS CODES. Record/save the passcodes in a secured location for use during future login attempts.
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Note: In the event additional passcodes will be required, it is recommended the 5th and final generated code be saved to re-visit the 2FA management portal and used to generate 5 additional codes- Navigate to https://account.it.ufl.edu and select GENERATE PASS CODES. When prompted, login to the service using your GatorLink credentials.