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Jabber FAQs

Cisco Jabber is UF’s softphone solution that provides telephone services via a software client on your computer or mobile.  It allows you to make and receive calls from your assigned UF business telephone number, as well as providing access to your voicemail.

  • Do NOT use Jabber to place 911 emergency calls
    • Use a landline, deskphone, or your mobile phone to make 911 calls whenever possible.
  • Jabber will route all 911 calls to the Alachua County PSAP, regardless of where the calling device may be located.
    • Jabber will not provide the critical location information of the calling device to the PSAP
  • The cost of Jabber is covered by the monthly telephone line charge. There are no additional charges to use Jabber.
  • Make sure you first carefully follow the provisioning steps in the Get Jabber document.
  • Also make sure that for username you’ve entered your Gatorlink ID followed by @voip.ufl.edu
    • For example: aligator@voip.ufl.edu
  • Verify that your device is properly connected to a network , with a strong signal if connected via wireless or cellular.
  • If you recently updated your Gatorlink Password, you will need to update it on Jabber:
    • Sign-Out and then sign back in with your new password.
  • Verify that your device is connected to a network , with have a strong signal if connected via wireless/cellular.
  • Check alerts.it.ufl.edu to make sure there are no temporary issues with the service
  • No, the VPN client is not required. Jabber works inside and outside of UF, with or without the UF VPN.
  • However, you may need to use the VPN to use client to use it in conjunction with other UF applications, such as the Finesse Contact Center application.