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University of Florida

UF Hosting

Hosting Solutions

UFIT sponsors a number of hosting services that are designed to help UF organizations meet their computing needs without losing focus on their core missions. All of these services leverage UFIT's private cloud to make enterprise-class computing, storage, and/or application environments available to UF colleges, departments, and other official entities for purposes of conducting official UF business.

Service Level Expectations (SLEs)

Service Level Expectations are set forth in the UFIT_Hosting_Umbrella_SLE. This document lays out the following:

  • Service descriptions for Infrastructure Hosting and Platform (Web/DB) Hosting offerings
  • Roles and Responsibilities
  • Maintenance
  • Service Requests
  • Incident Management
  • Service Dependencies
  • Service-specific Terms

Service Requests and Incident Reporting

For all requests or problem reports we ask that you use UFIT's ticketing system at: https://my.it.ufl.edu