Documentation below is an introduction to using TeamDynamix at UF. The sandbox and production environments continue to be developed so the interfaces documented here may differ is some aspects from the current implementation. Efforts will be made to update documentation as notable changes are made.
Important Concepts
Forms - Forms are an important field for technicians on a ticket. Each service has a form which sets the service, adds the default responsible team, and adds custom fields, if any are applicable.
Responsible - The Responsible field is where a ticket is assigned to a group (team) or individual. By default, a ticket should be assigned to a group so a ticket does not get overlooked if a specific individual is unavailable. The Responsible field makes it easy to search and select a Group without needing to navigate through tiers or categories.
Training Sessions
Recording of June 24th Training
Written Documentation
Running Reports in TeamDynamix
Change Management in TeamDynamix
Training Videos
How to Assign or Reassign a Ticket
You can find additional documentation provided by TeamDynamix here. **Please note that TeamDynamix documentation is not specific to our environment and may not contain the same features or suggest the same processes.