Listed below are known errors and workarounds, if available. The UFIT Service Improvement team is actively working with the myIT vendor on permanent resolution.
| Description | Workaround | Status |
| In the browser client only, "A task was canceled" displayed when creating/sending an email to requestor using email address link. It occurs after two minutes and email is not being saved or sent once the error appears. | 1. Use the E-Mail function located at the top menu bar. 2. In this new release, there is the capability of sending emails from the Journal Tab now. This has been available in the desktop client and was finally included in the browser client with this latest version. It does require at least one Journal Mail entry to be activated. |
The myIT vendor is completing a fix that will be available in a future release. The next myIT upgrade is currently TBD. |
| In the desktop client only, users receive an error when running Action from a Dashboard: The method or operation is not implemented. Additionally, when right-clicking in a results grid and running Action, it will not complete the request. | Presently, there is no known workaround for this issue. | The myIT vendor is completing a fix that will be available in a future release. The next myIT upgrade is currently TBD. |
| In the browser client only, the journal/comments section of a form arrangement tab appears blank and isn’t displaying a default view, however, users still see the Views dropdown menu in the toolbar and are able to select any view. | Unfortunately, there is no known workaround for this issue. | Awaiting the myIT vendor to develop a permanent fix in a future release. |
| In the desktop client when working through a grid view of unassigned tickets, the first ticket opened will allow the user to take ownership or assign it to another team member. Then when using the double arrows button on the navigation toolbar to move to the next record, the 'Take Ownership' or 'Assign To' one step functions on the form don't appear to work. The behavior can vary based on the one-step, and some one-steps will appear to not function at all. |
1. This doesn't affect the browser client, so using this to go through the tickets and assign them could be used without experiencing the issue. 2. As this only affects the grid view, change to the card view (View > Results in Grid). 3. When moving to a new record, use F5 or click Edit > Refresh to refresh the record before running a one-step. |
The myIT vendor is completing a fix that will be available in a future release. The next myIT upgrade is currently TBD. |
| In the desktop client only, change the horizontal slider position, while in the 'Vertical Grid/Form View', of the 'Journal - Queue History'. Select the home button/icon. Receive an error: Object reference not set to an instance of an object. | 1. Change to another view such as Horizontal split grid/form view on the record (View > Horizontal split on the form arrangement toolbar). 2. Before saving or moving away from the record in Vertical split grid/form view, ensure the scrollbar is in the leftmost position. |
The myIT vendor is completing a fix that will be available in a future release. The next myIT upgrade is currently TBD. |
| When using a One-Step to save a rich text or HTML file using a Write to a File action, the formatting from rich text fields is missing, but the text is present. | No known workaround for this issue. | The myIT vendor is completing a fix that will be available in a future release. The next myIT upgrade is currently TBD. |
| In the browser client only, users are unable to perform a filter/column search on dashboard grid/widget without the need for SQL wildcards. | No known workaround for this issue. | The myIT vendor is completing a fix that will be available in a future release. The next myIT upgrade is currently TBD. |
| When configuring a search which re-uses prompts saved in the prompt manager, the prompt will appear multiple times. | No known workaround for this issue. | The myIT vendor is completing a fix that will be available in a future release. The next myIT upgrade is currently TBD. |
| Scheduled reports are not properly displaying HTML format in the email body. | Convert report format to PDF and provide the scheduled report as an email attachment. | The myIT vendor is completing a fix that will be available in a future release. The next myIT upgrade is currently TBD. |
| There is a problem uploading attachments from user specific folders or from pathways that have double backslash characters (\\) at the start of the directory or Dollar Sign Characters ($) characters within the pathway that exhibits in the browser client as not being able to open the attachments or seemingly interact with them in any way. | To workaround this issue it is important that the files be uploaded from a safe directory, in testing we have found that it is safe to import from C:\ Drive or S:\ or R:\ drives for example. | The issue is with files that have more than one backslash character in the pathway for the attachment ( \ ) and/or dollar sign characters in them ( $ ), also known as a UNC path. |
| In the browser client only, the Customer Dispayed Name Field (Requestor) is not being set/established if the user clicks the Find Releated Item button to fill-in the field. | If the user places text in the Customer Displayed Name (Requestor) field and hits "Return" or "Tab" the relationship will be properly set. | The myIT vendor is completing a fix that will be available in a future release. The next myIT upgrade is currently TBD. |
| Rich/Thick/Desktop Client looks open on taskbar but does not maximize on click. | Hover over the Rich Client icon and then hover over the CSM preview window and right click. You will see options to Maximize, or Restore. Use maximize to bring back up the Client. | The main cause of the problem seems to be the extended display which seems to create this problem but it’s not limited to this as the issue depends on user’s system and their environment. |