Workspace Support

TSS provides computer and general information technology support for administrative units located across campus. These services include, but are not limited to:

• New employee setup and and exiting employee decommissioning for IT related services (email, printers, file servers, etc.)
  
• Security and updates for TSS-managed computers
  • maintaining the patch level of the operating system
  • maintaining the virus definitions for the virus scanning system
  • updating software, as needed
    
  • encryption and tracking of laptops
    
  • outage and security incident response
• Hardware maintenance
  
  • setup of new workstations: desktop computers, laptops, VDI clients
  • hardware diagnostics
    
  • labor for the replacement of worn/damaged parts internal to a computer (cost of the parts are charged to the unit)
• Installation of computer peripherals
  
  • printers not covered by the PrintSmart contract
    
  • keyboards/mice
    
  • desktop cameras for video conferencing
    
• Installation of approved and licensed software
  
  • Microsoft Office
    
  • Adobe products
    
  • UFIT supported or required software (browsers, plugins, ...)
    
• Quotes for software and hardware purchases
  
• Support for centralized UFIT services
  
  • UF Exchange email & calendaring, network file drives, GatorCloud, ...
    

More information:
Specifics on UFIT Policies and TSS Standards and Procedures is available on the Policies section of this website.
If an employee with administrative rights to their machine has varied too far from the standard TSS setup, the machine was not setup by TSS, or the machine is self-managed by the employee, TSS can not guarantee support time to resolve issues. Please see the Workstation Support Levels page for more information.