If you're interested in using the UF Softphone solution, please follow this steps:
Step 1: Order Jabber
UFIT must perform specific user device configuration in order for Jabber to work
- Create a Service Request in Team Dynamix
(Communication & Collaboration > Telephony > Telephones...) - Provide the following Information:
- Your Gatorlink ID
- Your UF telephone number
- Type of device:
- Desktop (MAC or PC)
- iPhone or Android
- Your Gatorlink ID
- Note: If you’re requesting Jabber for a group of users, please reach out to your IT support department to expedite the process and complete the Jabber Bulk Template
Step 2: Install Jabber
Desktop Version
- Download the appropriate version for your operating system from the Jabber Download page
- Run the installation file accepting all the defaults
Note: If don’t have permission to install programs on your PC, please contact your department's IT support
Mobile Version
- Search for 'Cisco Jabber’ in your device App or Play Store and install
Step 3: Sign-in To Jabber
-
Look for the Jabber Icon Select it to start the app
- The Desktop version will be located in your Programs or Applications folder
- In the Sign-in window enter the following:
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User Name* gatorlink@voip.ufl.edu Password Your Gatorlink password - *Your Gatorlink ID followed by @voip.ufl.edu
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- Jabber will log in and proceed to connect to your UF telephone number and voicemail.
- You will be able to receive, place calls and access voicemail like you would on your physical deskphone.
- To make calls enter the telephone number in the ’Search or Call’ field.
- You may also used the Calls or Recents history to dial previous numbers.
- For more information about how to user Jabber please refer to the User Guides
- Note that you need to dial the same way you dial from your UF deskphone
(e.g. 5 digits within UF and using 9 for external calls).
If Jabber is not working or you can’t Sign-in, please check the Jabber FAQs page for troubleshooting advice.
See the Jabber Desktop Quick Reference Guide and the main Softphone (Jabber) page for instructional guides.
IMPORTANT! Do not use Jabber to call 911 |
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Make sure you use your cellular service to place 911 calls. |