Get Jabber

If you're intested in using the UF Softphone solution, please follow this steps:

Step 1:  Order Jabber

UFIT must perform specific user device configuration in order for Jabber to work

1. Create a Service Request in MyIT
    (Communication & Collaboration > Telephony > Telephones...)

2. Provide the following Information:
   1. Your Gatorlink ID
      
   2. Your UF telephone number
   3. Type of device:
      
      • Desktop (MAC or PC)
      • iPhone or Android

• Note: If you’re requesting Jabber for a group of users, please reach out to your IT support department to expedite the process and complete the Jabber Bulk Template

Step 2: Install Jabber

Desktop Version

1. Download the appropriate version for your operating system from the Jabber main page.
2. Run the installation file accepting all the defaults
   Note: If don’t have permission to install programs on your PC, please contact your deparment's IT support.

Mobile Version

1. Search for 'Cisco Jabber’ in your device App or Play Store and install

Step 3: Sign-in To Jabber

1. Look for the  Jabber Icon

   Select it to start the app

   • The Desktop version will be located in your Programs or Applications folder
2.  In the Sign-in window enter the following: 
   

   • User Name*	gatorlink@voip.ufl.edu
     Password	Your Gatorlink password

   • *Your Gatorlink ID followed by @voip.ufl.edu
     
     • 
3. Jabber will log in and proceed to connect to your UF telephone number and voicemail.
   • You will be able to receive, place calls and access voicemail like you would in your physical deskphone.
   • To make calls enter the telephone number in the ’Search or Call’ field.
     • 
     • You may also used the Calls or Recents history to dial previous numbers.
     • For more information about how to user Jabber please refer to the User Guides
   • Note that you need to dial the same way you dial from your UF deskphone
     (e.g. 5 digits within UF and using 9 for external calls).

If Jabber is not working or you can’t Sign-in, please check the FAQ’s page for troubleshooting advice.