Listed below are known errors and workarounds, if available. The workarounds are strictly temporary, the UFIT Service Improvement team is actively working with the myIT vendor on permanent resolution.

In the desktop client only, users receive a SAML/SSO error message after authentication login. Selecting continue connects to myIT dashboard, but it will be a black screen

Navigate to Start Menu > Control Panel > Programs and Features.

Within the list of installed programs, locate the Microsoft .NET Framework 4.7, right-click and select Uninstall/Change.

Select the option to "Remove .NET Framework 4.7 from this computer" and then click "Next." You will receive a warning message, simply click "Continue" to move forward with removing the program.

Go to and follow the prompts to download the Microsoft .NET Framework 4.7 back onto your computer.

This error is due to a recent Microsoft update made to certain types of machines
In the browser client only, an intermittent where e-mail messages sent from the e-mail menu or via a One-Step are never sent and do not appear in the Journals

The myIT vendor has advised that the issue does not occur in the Chrome or IE brower

The myIT vendor has developed a fix for the Firefox browser. Implementation of the new release is tentatively scheduled for spring/summer time frame. Safari browser is still under investigation

In the desktop client only, while logging in users receive a pop-up error message indicating the Trebuchet Application has stopped working.

The myIT vendor indicated that recent Microsoft patches on Windows 7 machines can cause this issue.  Please follow the steps noted at the below link to resolve this issue.

This error is due to a recent Microsoft update made to certain types of machines